Our product is super unique, so we understand if you have questions!
A little bit goes a long way! One click will be more than enough product for a few blemishes.
Take a small amount of product and blend in a circular motion with clean fingers. Once you reach your skin tone - tap tap tap - and blend the edges to melt into your skin. ** you can check out our How to Apply section to watch it in action.
If you need the product to be darker, use more product as it will have more pigment-bursting beads.
You should see results within 2-4 uses. However MOST say they notice a difference after one single application... especially if used overnight as a night corrector.
A little bit of this magical stuff goes a long way! Keep that in mind when using it. If you are still having trouble spreading, it’s always a good idea to give your skin some hydration prior with a clean moisturizer. Check out our video tutorials too!
Our pigment bursting technology works with the heat of our clean fingers. The more you rub, the more pigment will occur. The less you rub, the less pigment you will receive.
If it's too dark:
1) too much product is being used. We basically use these tiny little seaweed encapsulated beads with pigment inside, which you probably can feel when your blending. So if too much comes out or gets used at once time, you'll end up with too much pigment. So a trick I like to do is dot( a little tiny amount), blend then add more if I need more coverage so it can control the color change.
2) is use a moisturizer prior or mix it! That will also help the blend to become more effortless & seamless and won't flake( which are beads that weren't melted into the skin enough).
If it does not 100% match your tone, no fret- we are currently working with our lab to develop more ranges of tones.
Keep in mind - you can still utilize this as a primer or a night corrector!
Anytime! You can totally take it with you whenever, wherever you go ready to give you a little fix when needed ;)
Alex’s fav is using it before makeup application & Mike’s fav is applying it before sleep.
Use prior foundation. This way it's directly targetting the blemish & protecting your skin from other makeup applied.
Even if you don't have a blemish, but you have an area that typically breaks out; we recommend applying prior to makeup to make sure you're not getting any blemishes.
Yes! We included ingredients that aid in the brightening of acne scars. Vitamin C and Bakuchiol to name a few. Check out our Ingredient Dictionary for a full breakdown!
Yes, it's completely normal. However, we have some tips if it's not melting into the skin.
1) Too much product is being used at one time. We recommend using a smaller amount. The more product used, the more beads will come out when dispensed. The beads are our pigments that are encapsulated into seaweed and should melt right into your skin. If too much is being used it won’t have a seamless blend.
2) Utilize moisturizer prior to application. This will insure your skin is nice and hydrated so it can sit on the skin nicely. This will also allow the beads to melt even more.
3) Blend in a circular motion - not tapping. If you just tap it'll remain white and the beads could actually 'flake' off.
Shake the pen well before use. Sometimes the pen needs a little priming. Twist the pen a few times and wipe away the formula. This could be from settling in transit/colder climates. If it continues please contact us firstname.lastname@example.org.
We first suggest speaking to your doctor prior to use. We have friends & family who use this product while pregant, but checking with your doctor first is always best in our eyes. Btw: CONGRATS
Oh-no! We strive to have the cleanest ingredients on the market, but some people can react to a certain ingredient. First thing contact your health provider if you feel necessary... We recommend removing it immediately and stop use. Please contact us at email@example.com.
Please email us right away at firstname.lastname@example.org. We will do our best to catch this before the order gets fulfilled by our order & shipping department. We are setup so our orders process quickly and ship out ASAP for our customer's benefit.
Yes we do! If interested, please contact email@example.com
If you want to create an account to see your order history or faster checkout, please us the log in feature. If it's not working, please email us firstname.lastname@example.org and we will send you an activation email.
We created general Q & A's below.
If there are any additional questons, feel free to email us email@example.com.
We are currently shipping to the USA, Canada & The UK.
All our shipments take 1-2 business day to process. Packages placed Thursday after 12:00pm will not be shipped until Monday morning.
USA: 3-5 business days *option to pay for faster shipping at checkout.
Canada & UK: 2-14 business days for (depending on your elected shipping speed)
We are currently offering FREE shipping to the USA.
Shipping to any other country will be approx $10 USD - $25 USD. Best way to know exact amount is to input at checkout.
To note: Canadian Orders have a flat rate shipping options of $10, it ships with UPS and will arrive within 2-7 business days.
We do not charge for taxes & duties in advance.
International orders outside the USA may attract custom taxes and duties upon entry to your country; this is the responsibility of the customer.
Yes, of course! You will be notified via email with your tracking information once your package ships.
Returns and exchanges
Curious about our return policy? See below!
We have a 14 day return policy. Please contact us at firstname.lastname@example.org to start the return process.
Please package up your order with the label provided by customer service; ship it back to our HQ! We ask to send back within 3 business days of receiving the label.
If not shipped back right away, there is a possibility of the refund being denied.
Yes. We ask that you provide a tracking number with your return. This way if it’s lost; we can track it. We unfortunately cannot provide refunds for lost packages that were sent without tracking information.
We will process all refunds within 1-5 business days once item is received at our HQ.
Please allow 5-7 business days for processing; the refund will be credited back to the original form of payment.